Terms and Conditions

Update: October 20, 2022.

Article 1 – Application of the General Sales Conditions (GSC)
The present general conditions of sale are intended for the use of the reservation of stays in guest rooms at the Manoir de Kerguestenen, located ;
Allée de Kerguestenen
They constitute the reservation contract between SARL Manoir de Kerguestenen and the client for a stay in a guest room. Acceptance and compliance with these terms and conditions are deemed to be acquired upon payment of the first reservation deposit.

Article 2 – Duration of the stay: The customer rents one or several rooms for a determined duration and will not be able under any circumstances to prevail himself of an unspecified right to the maintenance in the places.

Article 3 – Prices: the applicable prices are those in force on the day of the reservation.
The prices indicated on the website www.manoirdekerguestenen.fr are the only contractual prices.
They include all taxes.
The rates are directly calculated on the website according to the room desired, the number of people and the time of year.

Article 4 – Validation of a reservation: The reservation is made by mail or by phone.
The reservation is considered firm and definitive only after receipt of a deposit cashed upon receipt and deductible from the invoice upon arrival. The deposit must be paid no later than eight days after the reservation is made.
The amount of the deposit is 50% of the total price of the stay, whatever the duration.
The payment of the deposit can be made :
– by check (payable to SARL Manoir de Kerguestenen, by mail)
– by secure payment via the Manor’s website
– any other means proposed on the website
The payment of the deposit implies the acceptance of the present general conditions of sale.
As soon as we receive the deposit, we will send you an email with the details of the service booked, which will be considered as a contract. This email can be sent by mail if the customer wishes.
If the reservation is made by phone, we commit ourselves to confirm the good reception of the deposit by phone or SMS.

Article 5 – Cancellation by the customer: Are considered as cancellation the oral or written warning by the customer of his non-representation for personal reasons, or the non-representation of the customer without warning.
Any cancellation must be notified by letter addressed to the SARL Manoir de Kerguestenen, or by mail (contact @manoir de kerguestenen. fr).
Financial terms of cancellation:
– If the cancellation occurs more than 30 days before the beginning of the stay, the deposit paid at the time of the reservation will be returned to the customer.
– If the cancellation occurs between 7 and 30 days, the deposit will not be refunded.
– If the cancellation occurs less than 7 days before the beginning of the stay, the deposit remains with the owners who reserve the right to claim the balance of the price of the accommodation.
If the client does not show up before 7 pm on the day of the beginning of the stay, the owners reserve the right to dispose of the guest rooms. The deposit remains payable to the Manoir de Kerguestenen which reserves the right to claim the balance of the price of the accommodation.
In case of shortened stay, the price corresponding to the cost of the accommodation remains entirely with the owners.

Article 6 – Modification of reservation by the customer: The modifications of reservations are done only by exchange of mails.
The SARL Manoir de Kerguestenen will do its utmost to satisfy requests for changes in the dates of stays. In case of impossibility, the corresponding financial modalities will be carried out by referring to the article 5 of the GTC on the financial conditions of the cancellation.

Article 7 – Cancellation by the Manoir de Kerguestenen : When the owners cancel the stay before the beginning of the stay, for reasons beyond their control, they must inform the client as soon as possible by telephone or email. The latter will be reimbursed immediately for the amounts paid.

Article 8 – Arrival time: The client must arrive on the day specified in the reservation and at the times mentioned on the website.
The rooms are available from 5 pm. Thank you to warn in case of arrival after 7 pm. We do not accept arrivals after 10pm.
Article 9 – Check-out time: Rooms must be vacated by 10:00 am. After 11 am, you will be charged an additional night.

Article 10 – Payment of the balance of the accommodation : The balance of the stay must be paid on the day of departure. Payment of the balance can be made :
– In cash
– By bank transfer
– By bank check
Any additional services or drinks not provided for will be paid for at the end of your stay.
Failure to pay :
In the event of non-payment, the Manoir de Kerguestenen applies late payment penalties at the legal rate plus 10% and reserves the right to add the various collection fees.

Article 11 – Tourist tax: The tourist tax is a local tax, it is included in the price of the night. It is collected by the owners on behalf of Lorient Agglomération.

Article 12 – Change of rooms: Without the client being able to claim any compensation, the owners reserve the right to change the room initially booked by the client for a room of the same or higher capacity. In this case, the cost of the reservation remains unchanged.

Article 13 – Capacity: The reservation is established for a precise number of people according to the room. If on the day of arrival, the number of occupants is higher, the owners are able to refuse the additional persons. This refusal can in no way be considered as a modification or a breach of contract at the initiative of the owners, so that in case of departure of a number of people higher than those refused, no refund can be considered.

Article 14 – Breakfast : Breakfast is served as you arrive in the dining room according to the schedule indicated on the website.

Article 15 – Pets: For reasons of hygiene and tranquility of our guests, pets are not accepted. In case of non respect of this clause by the customer, the refusal to accept the animals and their owners by the owners of the guest rooms cannot be assimilated to a modification or a breach of contract at the initiative of the owners.

Article 16 – Art of living, use of the premises: The respect of a certain “art of living” is required from all the guests to guarantee the quietude of the place and the comfort of its guests.
The Manoir de Kerguestenen is an entirely non-smoking space, except for the outside areas.
It is also requested not to eat in the rooms.
The park is left at the free disposal of the Clients. It is specified that the access to the park remains under their entire responsibility.
The client agrees to use the rooms and the various premises and facilities of the Manor “in good faith” under these general conditions of sale.
Any disrespectful attitude towards other guests and/or facilities may result in immediate cancellation of the reservation.
The customer agrees to return the rooms in perfect condition at the end of the stay, to declare and assume financially any possible degradation for which he could be responsible.
The children evolving within the ” Manoir de Kerguestenen ” are under the sole responsibility of their parents.
The kitchen is not left at the free disposal of the Clients.
The General Conditions of Sale are mentioned in the Welcome Booklet, available in each room.

Article 17 – Liability
The SARL Manoir de Kerguestenen accepts no responsibility for loss, theft and/or damage or injury to property or persons on the property, regardless of the cause.

Article 18 – Dispute
In the event of a dispute and in the absence of an amicable agreement, the parties agree to submit all disputes, without exception, that may arise from the validity, interpretation or execution of the present agreement to the competent court in the jurisdiction of which the “Manoir de Kerguestenen” is located.
The authentic language for these GTC is French.
Any dispute relating to the interpretation or the execution of the present General Conditions of Sale will be the exclusive competence of the Commercial Court of Lorient.

Article 19 – Acceptance of the conditions of sale
The present conditions of sale are subject to change at any time without notice.
Acceptance and compliance with these terms and conditions of sale shall be deemed to have been obtained upon payment of the deposit.
Non-compliance with the general conditions of sale and the instructions of good manners, can be considered as breach of contract at the initiative of the customer. In case of departure of the customer, no refund can be considered.

Article 20 – Data processing and freedoms: In accordance with the law of January 6, 1978, you have the right to access and rectify data concerning you. The SARL Manoir de Kerguestenen undertakes not to transmit the information you have communicated to it to other companies or organizations.
Wifi access :
– The internet access available for the guest rooms respects the legal obligations defined by the Code des Postes et des Communications Electroniques (CPCE) – Article L34-1.
– The WiFi regulation implies to keep the technical connection data for 1 year. As a WiFi operator, Noodo takes care of this data management on the WiFi network of the Manoir de Kerguestenen guest rooms.